Privacy Policy

PESTFREE Pest & Termite Control (“PESTFREE”, “we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website and to the pest control services we provide across Macarthur, Campbelltown, Camden and Greater Sydney.

1. Information we collect

We only collect information that is reasonably necessary to provide our services and respond to your enquiries. This may include:

• Your name, phone number and email address
• The address of the property to be treated or inspected
• Details of the pest issue you describe to us
• Records of quotes, treatments, inspections and reports
• Payment-related details needed to invoice you (we do not store card numbers)
• Messages and enquiries you send through our website, email, phone or social media

When you use our website, our host may also collect standard technical information such as your browser type, device and general location for security and performance. We do not use this to personally identify you.

2. How we collect it

We collect personal information directly from you when you contact us by phone, email, our website quote form, or our Facebook and Instagram pages, and when we attend your property to carry out work. Where it is reasonable and practical, we will collect your information directly from you.

3. Why we collect and use it

We use your personal information to:

• Respond to enquiries and provide quotes
• Schedule, carry out and document pest and termite treatments and inspections
• Issue invoices and process payments
• Provide reports, warranties and follow-up or reminder services
• Keep records required for compliance and safety
• Improve our services and, where you have agreed, send you relevant updates

4. Disclosure of your information

We do not sell your personal information. We may share it only where necessary with:

• Our technicians and staff delivering your service
• Service providers who help us operate, such as scheduling, invoicing or website hosting
• Real estate agents or property managers, where you have engaged us for an end-of-lease or inspection report and asked us to provide it
• Government or regulatory bodies where required by law

We do not disclose your personal information overseas, except where a service provider (for example a website or email host) stores data on servers that may be located outside Australia, in which case we take reasonable steps to ensure it is handled in line with the APPs.

5. Storage and security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. Records are kept only as long as needed for the purposes above or as required by law, and are securely disposed of when no longer required.

6. Marketing and your choices

If we send you service reminders or occasional updates, you can opt out at any time by replying to the message or contacting us using the details below. We will action your request promptly.

7. Cookies and website analytics

Our website may use cookies and similar technologies to help it function and to understand general usage. You can disable cookies in your browser settings, though some parts of the site may not work as intended. Embedded content, such as fonts or videos, may set its own cookies governed by the relevant provider.

8. Accessing or correcting your information

You can ask us what personal information we hold about you and request that we correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable time. There is generally no charge to make a request.

9. Complaints

If you believe we have mishandled your personal information, please contact us first using the details below so we can investigate and resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.

11. Image credits

Some pest reference images used on this site are sourced from Wikimedia Commons and used under public domain or Creative Commons (CC BY-SA) licences. All on-the-job photos are our own.